Introduction

Welcome to Swift (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing services (the “Services”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

A. Information You Provide to Us

  • Account Information: When you register for an account, we collect your name, email address, phone number, and password.
  • Profile Information: You may choose to provide additional information, such as a profile picture, payment information, and vehicle preferences.
  • Communications: We collect information when you communicate with us or with other users via the app, including messages, call details, and any feedback or complaints.

B. Information We Collect Automatically

  • Location Data: We collect precise location data from your device while you are using our app, including the real-time geographic location of your device.
  • Usage Information: We collect information about your interactions with our app, such as the pages or screens you view, the dates and times of your visits, and other actions you take on the app.
  • Device Information: We collect information about your device, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

C. Information from Third Parties

  • Social Media: If you choose to link our Services with a social media account, we may receive information from that platform in accordance with their privacy policies.
  • Payment Processors: We receive transaction information from our third-party payment processors for payment verification, fraud detection, and financial reporting.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Improve the Services: We use your information to facilitate rides, manage payments, and improve the functionality and user experience of our app.
  • To Communicate with You: We use your information to send you updates, security alerts, and support and administrative messages.
  • For Safety and Security: We use your information to enhance the safety and security of our Services, including detecting and preventing fraud, abuse, and other harmful activities.
  • For Legal and Regulatory Compliance: We use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with:

  • Drivers and Riders: To facilitate rides, we share relevant information with drivers and riders, such as names, ratings, and pickup/drop-off locations.
  • Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
  • Legal Authorities: We may disclose your information to law enforcement or other governmental authorities if required by law or to protect the rights, property, or safety of us, our users, or others.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Your Choices

You have several choices regarding your information:

  • Account Information: You can update your account information through your profile settings.
  • Location Data: You can control the collection of location data through your device settings.
  • Communications Preferences: You can opt out of receiving promotional communications from us by following the instructions in those communications.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children’s Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app and website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: hello@rideswift.co.uk
  • Phone: 02392 002 480

By using our Services, you agree to the terms of this Privacy Policy.

Last updated: 18th June 2024